345wan Privacy Policy — How We Handle Your Personal Data

01 Data Controller

345wan is the data controller responsible for the personal information you provide when using this platform, including the website at 345wan.pro and the mobile application. As data controller, we determine how and why your personal data is processed, and we are accountable for handling it in accordance with this Privacy Policy.

If you have any questions, requests or complaints about how your personal data is handled, you can reach the 345wan data team through the support contact details provided at the end of this policy and within your account dashboard.

02 Personal Data We Collect

When you use 345wan, we may collect and process the following categories of personal information:

We do not intentionally collect sensitive categories of personal data such as religious beliefs, political opinions or health information. If any such information is incidentally provided through a support interaction, it is handled with additional care and not used for any processing purpose.

03 How We Collect Personal Data

345wan collects your personal data through several routes:

• Direct from you — when you register an account, make a deposit or withdrawal, contact support or respond to a promotion.
• Automatically — as you use the platform, we collect technical and usage data through cookies, server logs and analytics tools.
• From payment processors — when a transaction is initiated, the relevant payment provider (JazzCash, Easypaisa, Raast, etc.) confirms transaction status and reference information to 345wan.
• Identity verification services — where we are required to verify your identity, we may use a third-party verification service that checks provided documents against available records.

We do not purchase personal data lists from third parties, and we do not collect data from social media platforms without your explicit consent.

04 Why We Use Your Personal Data

345wan processes personal data only where there is a legitimate purpose. The main reasons we use your data are:

• Account management — to create and maintain your account, verify your identity and provide access to the platform.
• Processing transactions — to handle deposits and withdrawals in PKR, verify payment methods and maintain accurate financial records.
• Platform operation — to deliver betting, casino, bingo and other gaming services, record wagers and process winnings.
• Fraud prevention and security — to detect and prevent fraudulent activity, multi-accounting, money laundering and other prohibited conduct.
• Responsible gaming — to monitor usage patterns that may indicate problem gambling behaviour and to enforce deposit limits or self-exclusions.
• Legal compliance — to fulfil any obligations under applicable law, including identity verification requirements.
• Customer support — to investigate and respond to queries, complaints and account issues.
• Service improvements — to analyse how the platform is used in aggregate so we can improve functionality and user experience.

We will not use your personal data for automated decision-making that produces significant legal effects without human oversight. If profiling is used for fraud detection, a human review process is available upon request.

05 Who We Share Your Data With

345wan does not sell, rent or trade your personal data. We share data only where it is necessary to deliver the service, as described below:

• Payment processors — JazzCash, Easypaisa, Raast and other payment partners receive the minimum data needed to process your transactions.
• Identity verification providers — third-party KYC services may receive identity documents to confirm your age and identity.
• Game software providers — when you play a casino or bingo game, your session data is processed by the game provider's servers. These providers are contractually bound to protect your data.
• Fraud detection services — anonymised or pseudonymised data may be shared with security service providers to identify suspicious patterns.
• Legal authorities — we may be required to disclose personal data to law enforcement or regulatory bodies where legally compelled to do so.

All third parties who receive your data are required to process it only for the specified purpose, to maintain appropriate security standards and to comply with applicable data protection obligations.

06 Payment Data & PKR Transactions

All financial transactions on 345wan are conducted in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or card, the payment is processed through secure integrations with those providers.

345wan stores only the references, amounts and timestamps needed to maintain your account balance and transaction history. Full payment credentials — such as complete mobile wallet account numbers or bank card details — are handled by the respective payment processor and are not stored in full on 345wan servers.

07 Data Retention & Deletion

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required to comply with legal obligations, resolve disputes and enforce our agreements. In practice this means:

• Account and identity data is retained for a minimum of five years after account closure in line with financial record-keeping obligations.
• Transaction records are retained for the same period to support audit and dispute resolution requirements.
• Support communications are retained for up to two years from the date of the interaction.
• Technical logs such as IP addresses and device data are typically retained for 12 months and then deleted or anonymised.

When data is no longer required for any legitimate purpose and retention is not legally mandated, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

If you wish to request deletion of your personal data, contact 345wan support. Where deletion is not legally possible for certain record types, we will explain specifically what data must be retained and why.

08 Cookies & Tracking Technologies

The 345wan website and mobile app use cookies and similar technologies to operate the platform and understand how it is being used. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following categories of cookies:

• Strictly necessary cookies — required for the platform to function. These manage your session, keep you logged in and ensure your account preferences are applied. These cannot be disabled without breaking the platform.
• Functional cookies — remember your settings and preferences, such as preferred language or recently played games, to improve your experience on return visits.
• Analytics cookies — collect anonymised information about how users navigate the platform — which pages are visited most, where users encounter problems — so we can improve the service. No personal identifiers are included in analytics data.
• Security cookies — used to detect suspicious activity, protect against fraud and enforce account security measures.

345wan does not use third-party advertising cookies or retargeting pixels. You can manage cookie preferences in your browser settings. Note that disabling strictly necessary cookies may prevent parts of the 345wan platform from functioning correctly.

09 Data Security

345wan takes data security seriously and has implemented technical and organisational measures appropriate to the risk level of the data we handle. These include:

• SSL/TLS encryption for all data transmitted between your device and 345wan servers.
• Encryption of sensitive data fields — including payment references and identity data — at rest in the database.
• Restricted internal access to personal data, with staff able to access only the data required for their specific role.
• Regular security reviews of platform infrastructure and third-party integrations.
• Monitoring for unusual access patterns or potential data breaches.

Despite these measures, no online platform can guarantee complete security. If you believe your account has been compromised, change your password immediately and contact 345wan support. In the event of a data breach that is likely to affect your rights, we will notify affected users as soon as reasonably practicable.

10 Your Data Rights

As a user of 345wan you have rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, contact 345wan support with the relevant request and we will respond within a reasonable timeframe.

11 Minors & Age Verification

The 345wan platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. As part of the registration process, you confirm that you are 18 or older. We may request identity documents at any time to verify this.

If we discover that an account has been created by or for a person under 18, the account will be closed immediately, any remaining balance will be returned to the depositing payment method where legally required, and all personal data associated with the minor will be deleted as promptly as possible.

If you are a parent or guardian and believe a minor has created an account on 345wan, please contact our support team immediately with the relevant account details.

12 Changes to This Privacy Policy

345wan may update this Privacy Policy from time to time as the platform evolves or as legal obligations change. When we make material changes, we will notify registered users via the email address on their account or through an in-platform notification. The updated policy will always be published here with a revised effective date.

Continued use of the platform after changes are notified constitutes acceptance of the updated Privacy Policy. If you do not agree with any material changes, you should close your account and contact support to request deletion of your data.